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A retention dashboard should show whether customers return for reliable service, not encourage employees to push larger or more frequent purchases. For Massachusetts dispensaries, begin with a clear measurement definition and lawfully collected data

Integration testing is more than a software setting. For a Massachusetts dispensary, it connects Metrc, ecommerce, payments, accounting, CRM, delivery, and reporting

Tax configuration deserves the same testing discipline as inventory. A Massachusetts dispensary POS should apply the correct treatment to the transaction and produce reports that can be reconciled to receipts and filings

Daily reconciliation is more than a software setting. For a Massachusetts dispensary, it connects sales, cash, cards, refunds, inventory exceptions, and open orders

Driver access is more than a software setting. For a Massachusetts dispensary, it connects driver accounts, route visibility, customer data, and status changes

A dispatch log should explain who controlled an order at every meaningful point. GPS coordinates alone do not show why a route changed, whether a handoff was completed, or who authorized an exception

Package mismatch prevention is more than a software setting. For a Massachusetts dispensary, it connects package IDs, mappings, receiving checks, and POS selection

A synchronization error is a record that needs investigation, not an invitation to repeatedly press resend. Start by identifying which connection failed: inventory, payments, online orders, or state reporting