Voice AI can mess up answers when it mishears or guesses wrong, leading to...

https://www.livebinders.com/b/3725759?tabid=a8b4b8e4-a66a-f3ce-78bd-f7c94a82461b

Voice AI can mess up answers when it mishears or guesses wrong, leading to frustrating user experiences. One solid way to catch errors before they reach the customer is by having the system read back order IDs for confirmation