Mobile voice agents let customers explain issues instead of navigating IVR...

https://inkmeridianx.com/s/vWVjnv7z-pU7fNS4RgChq

Mobile voice agents let customers explain issues instead of navigating IVR menus or waiting on chatbots. Gartner predicted conversational AI could save contact centers $80 billion in agent labor costs in 2026. Teams still need clear handoffs to people.