Getting a bad review removed from your Google Business Profile isn’t a...

https://www.strobe-bookmarks.win/dealing-with-unfair-google-reviews-is-frustrating-but-you-are-not-powerless

Getting a bad review removed from your Google Business Profile isn’t a guaranteed win, but it is possible. If a review violates Google’s policies—like spam, conflicts of interest, or harassment—you can request its removal