Getting a bad review removed from Google is possible, but it is never...

https://www.novabookmarks.win/tired-of-dealing-with-unfair-google-reviews-it-is-frustrating-but-some

Getting a bad review removed from Google is possible, but it is never guaranteed. If a review clearly violates Google policies like spam or hate speech, you have a solid case to request its removal. The best strategy is to be proactive