AI voice agents are improving phone support by cutting end-to-end latency,...

https://highstylife.com/what-is-the-fastest-way-to-spot-if-a-voice-agent-will-fail-in-production/

AI voice agents are improving phone support by cutting end-to-end latency, which means faster responses and smoother conversations. Features like barge-in let customers speak anytime without waiting for the agent to finish, making calls more natural