A single negative review or viral post can rattle your team and threaten your...

https://www.smallbusinesscoach.org/how-business-owners-should-respond-to-harmful-content-online/

A single negative review or viral post can rattle your team and threaten your bottom line, but reacting impulsively usually fuels the fire. You don’t have to ignore the noise, but you must respond strategically to protect your brand’s trust